FAQ's

Shipping Notice!

Due to the high volume of orders, our usual delivery timeframe has been extended to approximately 3–4 weeks. We understand how important timely delivery is and are working hard to process and dispatch every order as quickly as possible.

What currencies are your products available in and do you ship internationally?

Yes, we ship internationally and all prices are displayed in USD.

I just placed an order, when will it ship?
We are working hard to get your order to you as quickly as possible. We are just as excited for you to start enjoying your new products as you are to receive them! Please allow 7–14 days for your order to be shipped and up to 3 weeks from the purchase date for delivery. We always aim to get your products to you promptly, although production and shipping times may vary. Tracking information will be available 3–5 days after your order has been SHIPPED.

If you don't have a tracking number after 7 business days, please email us at

support@zenpuff.co so we can make it right.

What is the policy in the event I am not satisfied with a product?
We offer a 100% money-back guarantee if your product arrives defective or damaged. You have 30 days after contacting us to send the item back for a full refund. You are responsible for purchasing your own return label. Once we receive your product, we will refund the full amount of your original purchase. Please include your name and order number with the returned parcel so your refund can be processed correctly and promptly.

Can I cancel my order?
Yes. You are eligible for free cancellation on any order as long as you do so before the item(s) have shipped. If your item has already shipped, please follow the steps mentioned above to receive a full refund.

Help! I have entered an incorrect address and the order is already placed.
No problem! If you entered an incorrect address, simply reply to your order confirmation email with the correct mailing address. Kindly notify us at

support@zenpuff.co if the original address is incorrect so we can promptly update it without causing any order delays. No refund will be issued after 24 hours from an incorrect address submission if we have not been notified.

I have a question that wasn't answered, how can I contact you?
No sweat! We are here to help in any way we can. Please send us an email at support@zenpuff.co and we will be happy to assist. We are currently receiving a large volume of emails, so please include your name, order number, and any additional questions or concerns in the subject line for a faster reply.

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